Contact Clay City Water Restoration

What's safe to do before the crew shows up in Clay City?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Clay City went up in the 1940s, and the age points the crew toward likely trouble spots.
• A good callback number, in case the call drops.
• The name of your insurance company, if you've already decided to file.

It's fine to guess on any of these, and the crew will confirm the details on site.

How does the first visit to your house work?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Why do the age and layout of your Clay City home matter on the call?

A lot of Clay City was built in the 1940s, when galvanized steel and early copper were common for supply lines. Many Clay City streets have two story homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Low lying lots near the Eel River are more likely to take on outside water in a big storm. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of Clay City?

The Clay City crew covers these neighborhoods:

• Main Street / Downtown District · basements are common
• Goshorn Park Neighborhood · many over crawl spaces
• Harrison Township Residential Area · much of it from the 1970s to 1980s, crawl spaces are common
• South Clay City / Highway 59 Corridor · basements are common

Calls from Brazil (county seat, ~18 miles north), Bowling Green, Carbon, Knightsville and Staunton come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Clay City?